b.) In case of failure of the domestic drinking water network

If the User detects a water flow on the domestic drinking water network:

1. a) immediately after the detection - before troubleshooting – the failure has to be reported to the Service Provider (telephone, e-mail, fax, letter)
2. b) the Service Provider goes out to the address within 24 hours and draws up minutes on the spot (Form No. 25 of the “Protocol on Water Flow”)
3. c) the User is obliged to start troubleshooting immediately after the on-site visit (with own work or with the involvement of a specialist). It is the User's responsibility to repair the water network after the meter. Within 3 working days after the troubleshooting User will send the form entitled “Certificate of Pipe Breakage, Troubleshooting” (Form 26) to the Service Provider.
4. d) in case of accidental failures, the Service Provider invoices the average quantity at full price, the water runoff at producer price without sewerage fee. The User deserves this discount if:

-the measures are in accordance with point a;c,

-the User did not receive a similar discount within 3 years. In the event that the Service Provider's pipeline section (from the water meter to the street) is faulty, the Waterworks will rectify the fault, in which case the User will not be charged.